Refund policy

We accept returns within 30 days of when you receive your part. Return shipping is paid by the buyer.

To be eligible for a return, the part must be in the same condition you received it, and it must not be installed or modified. You'll also need your order number or proof of purchase.

To start a return, call or text us at (641) 664-2463 or email sales@spilmanauto.com. Please contact us before sending anything back. Parts sent back without first requesting a return will not be accepted.

Once your return is approved, we'll send you instructions. Returns go to:
Spilman Auto Parts, Inc.
20311 Old Hwy 2
Bloomfield, IA 52537

Return shipping
The buyer is responsible for the cost of return shipping. We recommend a tracked shipping service, since we can't issue a refund for a return we don't receive.

Damaged or wrong parts
Please inspect your part as soon as it arrives. If it's damaged, not as described, or not the part you ordered, contact us right away so we can make it right.

Warranty
Our used parts also come with a 90-day warranty, parts only. If a part fails after the 30-day return window, see our warranty page for how to make a claim.

Exchanges
The fastest way to get the part you need is to return the one you have, and once the return is accepted, place a separate order for the new part.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take some extra time for your bank or card company to post the refund.
If more than 15 business days have passed since we approved your return, please contact us at sales@spilmanauto.com or (641) 664-2463.